Terms of Service

Last updated: June 22, 2026

These Terms of Service (“Terms”) govern your access to and use of the websites, platform, reports, and services (together, the “Service”) provided by Capvera, Inc. (“Capvera,” “we,” “us,” or “our”). By creating an account, purchasing a report, or otherwise using the Service, you agree to these Terms. If you do not agree, do not use the Service.

1. Eligibility

You may use the Service only if you are at least 18 years old and able to form a binding contract. The Service is intended for business and professional use. If you use the Service on behalf of a company or other entity, you represent that you have authority to bind that entity to these Terms, and “you” refers to both you and that entity.

2. The Service

Capvera provides a self-serve platform that generates digital marketing due diligence reports about online storefronts and ecommerce businesses. You submit a public storefront URL, and the Service produces a report assembled from publicly available and third-party data sources. Reports are generated automatically and typically delivered within minutes. The Service does not require access to the analyzed business or its owner, and we have no relationship with the businesses analyzed unless they are separately our customers.

3. What the Service Is Not

This section is important. Please read it.

The reports are informational analyses built from public and third-party data. They are not, and must not be relied on as, financial, legal, investment, tax, accounting, or other professional advice. They are not an audit, a valuation, an assurance engagement, or a guarantee of any business’s condition, performance, or future results. They are a point-in-time snapshot based on data that may be incomplete, outdated, or inaccurate. The Service is a supplement to, and not a substitute for, your own independent due diligence and your own qualified professional advisors. You are solely responsible for any decision you make, including any decision to acquire, invest in, or transact with any business.

4. Accounts and Authentication

To use the Service you must create an account by signing in through a supported third-party authentication provider (currently Google or Microsoft). You are responsible for maintaining the security of your account and for all activity that occurs under it. You agree to provide accurate information and to keep it current. You may not share your account, create an account for anyone other than yourself, or use another person’s account without permission. Notify us promptly at customer_support@capvera.co if you suspect unauthorized use.

5. Plans, Pricing, and Payment

We offer the Service on a per-report basis and through subscription plans. Current pricing is published on our website and may include:

• Per report: a one-time fee for a single report.
• Subscription plans: recurring plans that include a set number of reports within each billing period.
• Annual plans: subscription plans billed once per year.
• Enterprise: custom terms agreed in writing.

All fees are stated and charged in US dollars and are exclusive of any applicable taxes, which you are responsible for paying. Payments are processed by our third-party payment processor, Stripe. By submitting payment information, you authorize us and Stripe to charge your payment method for the fees and applicable taxes. You agree that we may rely on Stripe to handle and store your payment details and that your payments are also subject to Stripe’s terms and privacy policy. We may change our prices at any time; changes do not affect a report already purchased or the current term of an active subscription.

6. Subscriptions, Auto-Renewal, and Cancellation

Subscription plans renew automatically at the end of each billing period (monthly or annual) at the then-current price, until you cancel. By starting a subscription you authorize these recurring charges. You may cancel at any time from your account settings or by contacting customer_support@capvera.co, and cancellation takes effect at the end of the current billing period. You will retain access for the remainder of the period you have already paid for, and you will not be charged for the following period.

Reports included in a subscription plan are available only during the billing period in which they are issued. Unused reports do not roll over to a later period and have no cash value.

7. Refunds

Because reports are digital products generated and delivered to you immediately, all sales are final and fees are non-refundable except where required by law or where we agree otherwise in writing. If you believe a report failed to generate or was not delivered due to a fault on our side, contact customer_support@capvera.co and we will work in good faith to re-run the report or resolve the issue.

8. License to Use Reports and Acceptable Use

Subject to these Terms and your payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the reports you purchase for your own internal business and due diligence purposes.

You agree that you will not, and will not permit others to:

• resell, sublicense, republish, or commercially redistribute reports or the Service without our prior written consent;
• use the Service or any report to harass, defame, or unlawfully harm any business or person;
• represent a report as anything other than the informational analysis described in these Terms;
• scrape, crawl, reverse engineer, or attempt to extract the source data, methodology, or software underlying the Service, or use any automated means to access the Service except as we expressly permit;
• interfere with, disrupt, or attempt to gain unauthorized access to the Service or its systems;
• use the Service in violation of any applicable law or third-party right.

9. Intellectual Property

The Service, including the platform, software, report formats, templates, scoring methodology, visual design, and all related intellectual property, is owned by Capvera and protected by law. These Terms do not transfer any ownership to you. The limited license in Section 8 is the only right you receive. The data inputs themselves originate from public and third-party sources and remain subject to any rights of their respective owners. You may use the analysis contained in a report you purchased; you may not claim ownership of our methodology or reproduce our report format for redistribution.

10. Third-Party Data and Sources

Reports are compiled from publicly available information and from third-party data providers and APIs. We do not control these sources and do not independently verify all of the data they provide. Source data may be incomplete, delayed, inaccurate, or unavailable, and third-party services may change or restrict access at any time, which may affect the contents or availability of reports. We are not responsible for the accuracy, completeness, or availability of third-party data.

11. Disclaimer of Warranties

THE SERVICE AND ALL REPORTS ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, AND ANY WARRANTY THAT THE SERVICE OR ANY REPORT WILL BE ACCURATE, COMPLETE, RELIABLE, CURRENT, UNINTERRUPTED, OR ERROR-FREE. YOU USE THE SERVICE AND RELY ON ANY REPORT AT YOUR OWN RISK.

12. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, CAPVERA AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITY, OR FOR ANY LOSSES ARISING FROM ANY ACQUISITION, INVESTMENT, OR BUSINESS DECISION MADE IN RELIANCE ON A REPORT, WHETHER BASED IN CONTRACT, TORT, OR ANY OTHER THEORY, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO US FOR THE SERVICE IN THE TWELVE MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED US DOLLARS ($100).

Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.

13. Indemnification

You agree to indemnify and hold harmless Capvera and its officers, directors, employees, and agents from any claims, damages, liabilities, and expenses (including reasonable legal fees) arising out of or related to your use of the Service, your reports, your violation of these Terms, or your violation of any law or third-party right.

14. No Advisory Relationship

No fiduciary, advisory, agency, partnership, or professional-client relationship is created between you and Capvera by your use of the Service. We are not your broker, advisor, accountant, or attorney.

15. Term and Termination

These Terms apply while you use the Service. You may stop using the Service at any time. We may suspend or terminate your access at any time if you breach these Terms, if required by law, or to protect the Service or other users. Sections that by their nature should survive termination (including Sections 9 through 18) will survive.

16. Changes to the Service and Terms

We may modify or discontinue all or part of the Service at any time. We may also update these Terms; if we make material changes, we will update the “Last updated” date and, where appropriate, provide notice. Your continued use of the Service after changes take effect means you accept the updated Terms.

17. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of New York, without regard to its conflict-of-laws rules.

Please read this section carefully. It affects your legal rights.

Any dispute arising out of or relating to these Terms or the Service that cannot be resolved informally will be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its applicable rules, rather than in court, except that either party may bring an individual claim in small claims court. The arbitration will be conducted in New York, New York, or by video or telephone where available. Judgment on the award may be entered in any court with jurisdiction.

Class action waiver. You and Capvera agree that each may bring claims against the other only in an individual capacity, and not as a plaintiff or class member in any class, collective, or representative proceeding. The arbitrator may not consolidate more than one person’s claims.

Before starting arbitration, the parties agree to first attempt to resolve the dispute informally by contacting customer_support@capvera.co and allowing 30 days to reach a resolution.

18. General

These Terms, together with the Privacy Policy and any order or plan terms, are the entire agreement between you and Capvera regarding the Service. If any provision is held unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets. Notices to you may be sent to the email associated with your account.

19. Contact

Questions about these Terms: customer_support@capvera.co